However the Manager (who looked 16) refused to give us a full refund, trying to offer us a Pro Rata refund of £140 (it cost us £180 new in a sale) which as you can imagine we would not accept. He said Argos only honour the first year of a warranty then the customer has to go directly to the manufacturer after this for repairs. I pointed out that in the warranty card it stated to bring it back to the place of purchase, not Samsung. And after we got him to actually read the warranty card he agreed. However he still wouldn't give us a refund, but instead said he would get a Samsung engineer out to repair it and so he placed it on the returns shelf while we filled in the warranty card for him.
However, here is the good bit. Whilst filling out the warranty card the TV fell off the shelf and smashed on the floor! "You won't be repairing that TV now, will you!?!" said my wife sarcastically. He went bright red, sheepishly said no and refunded us the full original price!
Nice!So now we had the refund, but still didn't have a replacement TV. We had looked though the Argos catalogue before returning the TV and found the original model we returned was no longer being sold. However there was a newer better 19" Samsung model now being sold (which now had built in freeview), so we added the extra £19 and got a replacement Samsung 19" HDTV. So we went home happy.
This new TV was a Samsung Series 4 450 19" HDTV Model LE19B450. But we were not happy with it. On setting it up the image quality was even better than the old one, but the audio was horrible. It was tinny at low volumes and the case vibrated. So we decided we couldn't live with it and took it back to Argos for a full refund.
Eventually after some looking at other 19" TVs we decided we didn't like the image quality of any other make for smaller TV sizes. So we really wanted another Samsung. After some discussion and looking around we decided to take a gamble and get a slightly bigger TV from the same Series 4 450 range as the one we had returned with the bad sound. We ended up getting a 23" Samsung HDTV. The image quality is just as good, but being larger looks even better, the menu systems are the same, and with a few extra options, and to our relief the sound was much better. No vibrating casing, no tinny sound and really nice crisp and clear sound. So it seems only the smaller 19" model is suffering from bad sound, and others had said the same about it online. The 23" model is completely different and a very nice TV.
So finally we are happy and would definitely recommend this new TV to anyone looking for a smaller TV. If anyone is looking for a smaller TV it is the Samsung LE22B450.
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